1. Digital delivery
Medsee is a digital software-as-a-service (SaaS) product delivered entirely over the internet. There are no physical goods to ship.
2. Access provisioning
Access to paid plans is provisioned immediately upon successful payment via Razorpay. Once your payment is confirmed, your account is upgraded automatically and you can begin using the paid plan right away.
3. Free plan
The Free plan is available immediately after account creation. No payment is required.
4. Custom plans
Custom plans are provisioned manually by our team after an order form or contract is signed. Provisioning timelines for Custom plans will be communicated as part of your onboarding.
5. Delays
In the rare event that automated provisioning is delayed (for example, due to a payment-processor outage), we will provision access manually as soon as the issue is resolved. If you do not have access within 15 minutes of a successful payment, email support@medsee.ai.
6. Contact
Questions: support@medsee.ai